at333 Privacy Policy – How We Handle Your Personal Data
Your privacy matters to at333. This policy explains what personal data we collect from players in Bangladesh, why we collect it, and how it is protected and used.
Introduction
at333 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform available at at333.pro. This Privacy Policy describes how at333 collects, uses, stores, shares, and protects personal data provided by or generated through the use of the Platform by players in Bangladesh. This policy applies to all users of at333 regardless of the device or network used to access the Platform, including users accessing via mobile browser on Android or iOS devices using Grameenphone, Robi, Banglalink, or Teletalk networks.
By registering an account on at333 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, you must not register an account or continue using the Platform. This Privacy Policy should be read alongside the at333 Terms and Conditions, which also govern your use of the Platform.
1. Personal Data We Collect
at333 collects the following categories of personal data from players. We collect only the data necessary to provide the Platform's services securely and in compliance with applicable obligations.
Identity and Registration Data
Your full legal name, registered Bangladeshi mobile number, date of birth, and any government-issued identity document data provided during KYC verification. This data is collected at account registration and during ongoing identity verification processes.
Device and Technical Data
Device type, operating system version, mobile browser type, IP address, mobile network operator (such as Grameenphone, Robi, or Banglalink), and general geographic location derived from IP address. This data is collected automatically when you access the Platform and is used for security monitoring and service optimisation.
Payment and Transaction Data
Records of deposits, withdrawals, and transaction amounts processed in BDT via bKash, Nagad, Rocket, Upay, Visa, or Mastercard. at333 does not store full mobile financial service PINs or card numbers — payment processing is handled by the respective payment service providers who maintain their own security standards.
Gaming Activity Data
Records of games played, bets placed and settled, session durations, wagering amounts, game outcomes, and bonus usage on at333. This data is used to operate the Platform's games and sportsbook services, enforce responsible gaming limits, detect fraud and prohibited conduct, and resolve disputes.
Communications Data
Records of communications between you and at333 support, including messages sent via email to [email protected]. This data is retained to enable us to resolve queries, fulfil our obligations, and maintain records of player interactions for compliance and audit purposes.
2. How We Use Your Personal Data
at333 uses the personal data it collects solely for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which at333 uses your personal data are as follows:
- To create and administer your at333 account, verify your identity and age as required by our KYC obligations, and provide you with access to all Platform services including live casino, sports betting, and slots.
- To process deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain accurate financial records of all transactions on your account.
- To enforce responsible gaming obligations, including monitoring gaming activity for signs of problem gambling, implementing deposit limits and time-out requests, and processing self-exclusion applications.
- To detect, investigate, and prevent fraud, money laundering, prohibited conduct, and other unlawful activities on the Platform, and to report such activity to relevant authorities where required.
- To respond to player enquiries, complaints, and support requests submitted via email to [email protected], and to maintain records of such communications.
- To improve the Platform's technical performance, user experience, and game catalogue by analysing aggregated and anonymised usage data, identifying service errors, and optimising the Platform for low-bandwidth mobile connections used across Bangladesh.
at333 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Where automated decisions are made — for example, in fraud detection or responsible gaming monitoring — a human review process is available to any player who believes an automated decision has adversely affected their account without justification.
3. Legal Basis for Processing Personal Data
at333 processes your personal data on the following legal bases. Where more than one basis applies, the primary basis is identified:
- Contractual necessity — processing required to register your account, provide Platform services, settle bets, process payments, and deliver customer support as agreed under the Terms and Conditions.
- Legal obligation — processing required to comply with applicable anti-money laundering obligations, KYC requirements, responsible gaming regulations, and any reporting obligations to relevant authorities.
- Legitimate interests — processing carried out for fraud prevention, platform security, abuse detection, and service improvement, where at333's legitimate interests in maintaining a fair and secure platform are not overridden by your data protection rights.
- Consent — where at333 sends you promotional communications about bonuses, new games, or seasonal offers (such as Eid or BPL promotions), this is on the basis of your consent, which you may withdraw at any time by contacting [email protected].
4. Data Sharing and Third-Party Disclosure
at333 does not sell your personal data to third parties. We may share personal data with third parties only in the following limited circumstances, and only to the extent necessary for each purpose:
- Payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the security of data they process on their platforms.
- Game and technology providers — Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming may receive game session data (such as bet amounts and game outcomes) necessary to operate their games on at333. These providers are subject to data processing agreements with at333 and are not permitted to use this data for independent marketing or profiling.
- Regulatory and law enforcement authorities — at333 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory obligation, including in connection with anti-money laundering investigations.
- Professional advisers — lawyers, auditors, and accountants engaged by at333 may access personal data to the extent necessary to provide their professional services, subject to obligations of professional confidentiality.
Where at333 engages third-party data processors, we require those processors to implement appropriate technical and organisational measures to protect the personal data they process on our behalf and to use that data only for the purposes specified by at333.
5. Data Retention
at333 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, regulatory, tax, accounting, or reporting obligations. For active accounts, personal data is retained for the duration of the account relationship and for a period thereafter as required by applicable law. For closed or suspended accounts, at333 retains personal data for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements and to resolve any outstanding disputes, complaints, or legal claims.
After the applicable retention period has expired, at333 will securely delete or anonymise your personal data in a manner that prevents reconstruction of the original data. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes in a form that does not identify any individual player.
6. Your Data Protection Rights
You have the following rights in relation to personal data that at333 holds about you. To exercise any of these rights, contact [email protected].
Right to Access
Right to Rect ification
Right to Erasure
Right to Object
Data Portability
Right to Restrict
at333 will respond to all valid data rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full — for example, because fulfilling it would conflict with at333's legal obligations to retain records — at333 will explain the reason and fulfil the request to the greatest extent possible. at333 will not charge a fee for handling data rights requests unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
7. Cookies and Tracking Technologies
at333 uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, remember your preferences, and analyse aggregate usage patterns. Cookies are small text files stored on your device by your mobile browser. at333 uses the following categories of cookies:
- Strictly necessary cookies — required to keep you logged in, maintain your session security, and enable core Platform functionality. These cookies cannot be disabled without impairing your ability to use the Platform.
- Analytical cookies — used to collect anonymised data about how players navigate and use the Platform, enabling at333 to identify service issues and improve the user experience for players across Bangladesh.
- Functional cookies — used to remember your language preference, display settings, and other account preferences so that you do not need to re-enter these each time you access the Platform.
Most mobile browsers allow you to control cookies through their settings. Blocking strictly necessary cookies will affect your ability to use the Platform. Blocking analytical or functional cookies will not prevent you from accessing the Platform but may affect the quality of your experience. at333 does not use third-party advertising cookies or cross-site tracking technologies.
8. Data Security
at333 implements appropriate technical and organisational security measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of all data transmitted between your device and the Platform, restricted access controls limiting data access to authorised personnel only, regular security reviews of the Platform's infrastructure, and secure storage of personal data on protected servers.
Despite these measures, no internet-based platform can guarantee absolute security. Players are responsible for maintaining the security of their own devices and account credentials. at333 strongly recommends that players use the Platform only on personal devices that are password-protected and not shared with other users, particularly when accessing the Platform on mobile devices in public locations such as Dhaka's New Market area or Chittagong's Agrabad business district.
9. Children and Minors
at333 is strictly prohibited to persons under 21 years of age. at333 does not knowingly collect personal data from any person under the age of 21. If at333 discovers that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the relevant account. If you believe that at333 may have collected personal data from a person under 21, please contact [email protected] immediately.
10. Changes to This Privacy Policy
at333 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made that affect how we process your personal data, at333 will notify registered players by displaying a prominent notice on the Platform or by sending a notification to the mobile number registered to your account. The date of the most recent update is indicated at the top of this policy.
Continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised Privacy Policy, you must cease using the Platform and request closure of your account by contacting [email protected]. at333 recommends that players review this Privacy Policy periodically to stay informed about how their personal data is handled.
Have Questions About Your Privacy?
Our FAQ page answers common questions about your account and data. You can also log in to your at333 account to review your account settings and preferences at any time.
Read the FAQ Login to at333